Hermes, now operating largely under the brand name Evri, is a popular parcel delivery service across the UK. However, life happens. Perhaps you're unexpectedly out all day, going on holiday, or simply want more control over where and when your package arrives. Knowing how to divert your Hermes/Evri parcel can be a lifesaver, preventing missed deliveries and the inconvenience of collecting from a depot. This comprehensive guide will walk you through the process, covering various scenarios and addressing common queries.
Understanding Hermes/Evri's Delivery Options and Limitations:
Before diving into the diversion process, it's crucial to understand Hermes/Evri's system. While they strive for convenient delivery, the options for diverting parcels aren't always as flexible as some other carriers. The primary method relies on their online tracking system, and success depends on the stage of your parcel's journey. Early intervention is key. Once a parcel is out for delivery, the options for redirection become significantly limited.
Finding Your Hermes/Evri Tracking Number:
Your MyHermes (now Evri) tracking number is essential for managing your parcel. This 16-digit code is usually found in your order confirmation email from the retailer. Keep this email safe; it's your gateway to tracking and managing your delivery. If you can't find the email, contact the retailer who sent you the parcel; they'll be able to provide the tracking number.
Hermes Parcelnet Limited and its Address Systems:
Hermes Parcelnet Limited is the parent company behind the Evri brand. Understanding their address system is important, especially if you need to contact them directly or provide alternative delivery addresses. They operate a vast network of depots and delivery hubs across the UK. While you can't directly provide an address to Hermes Parcelnet Limited to divert a parcel, knowing their structure helps you understand why online redirection is the most effective method. Attempts to contact individual depots directly to divert a parcel are generally unsuccessful, as they primarily focus on processing and distributing packages according to the information provided by the sender and the tracking system.
Hermes Parcelnet Address & Evri Divert Parcel to Safe Place:
The concept of a specific "Hermes Parcelnet address" for diversion purposes is misleading. You won't find a single address to send your redirection request to. Instead, the redirection process happens entirely through the Evri website or app. The "Evri divert parcel to safe place" option, if available, is managed through this online platform. This often involves selecting a neighbour's address or a designated safe place on your property, provided it's clearly accessible and secure. The success of this option depends on the driver's willingness and the feasibility of the chosen location.
How to Divert Your Evri Parcel Using the Online Tracking System:
This is the most reliable method for diverting your Evri parcel. Follow these steps:
1. Access the Evri Tracking Page: Go to the Evri website (formerly Hermes) and navigate to their parcel tracking page. You can usually find this easily via a search engine.
2. Enter Your Tracking Number: Enter your 16-digit tracking number precisely into the designated field. Double-check for accuracy to avoid delays.
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